Renault boasts highest customer satisfaction rise

Auto Express described Renault’s improvement on last year’s result – moving them 15 places up the table – as ‘absolutely superb’.

Editor-in-Chief, David Johns, added, "This is an important result for Renault because it is the verdict of the owners of their cars.

"They are saying quite clearly that the firm, its dealers and its cars have made massive strides in terms of quality and service in the past year. It’s a performance that does Renault huge credit and is one that every other car manufacturer can learn from."

Renault scored 82.1 per cent in the dealer survey and moved up from 30th to 15th place. It was the highest rise out of any brand and puts Renault above more premium manufacturers such as BMW and Audi.

The survey asked customers to rate the quality of service, including after sales service, from the brands currently operating in the UK.

Renault has more than 200 dealers in the UK, including Perrys of Aylesbury, and the survey results showed it needed just two per cent more to finish in the top ten.

In response, Renault UK’s Managing Director, Roland Bouchara, said: "Our dealers have made dramatic improvements to match the great strides of our products. Our progress has been huge."

Nevertheless, in spite of its success, the company is aware that it still has work to do."

Renault dealers will take delivery of the new Megane Coupe-Cabriolet and Renault Wind in July. Both drop-top models will be sold in the UK under Renault’s ‘e4’ plan, which stands for ‘excellence, everyone, everywhere, everytime’.

As well as industry recognition, Renault has its own Global Quality Awards for the best performing dealerships.