JD Power 2019 UK Vehicle Dependability Study
The race for manufacturers to innovate new vehicles with current technologies is becoming overwhelming for owners according to the JD Power UK Vehicle Dependability Study 2019.
The Study captures data from 11,530 owners throughout a three-year period from 2015 until 2018, measuring the number of problems experienced per 100 vehicles, with a lower score indicating a better performance.
Peugeot Proud Winners
Finishing on top with an overall score of 77, the results of the study found Peugeot to be the proud winners of the award, ranking the highest in the most reliable top 10 brands. They were closely followed by SKODA who scored 88 and Hyundai in third place with a score of 90.
Peugeot successfully recognise the importance in technology, innovation and design craftsmanship of the brand highlighting the dynamism of their range as they push boundaries into new markets and technologies.
The study measures 177 problem symptoms in the following eight categories:
- Driving experience
- Audio /Communication / Entertainment /Navigation (ACEN)
- Features/Controls/Displays (FCD)
- Heating, Ventilation and Air Conditioning (HVAC)
- Vehicle Interior
- Engine and Transmission
In comparison to 2018 fewer problems have been reported in each category, aside from seating which has been causing a number of problems. Although there has been a drop in reported problems from the previous year, navigation system issues are a large contributor as these are built into premium models. However, more sophisticated safety technology such as blind spot monitoring and collision avoidance systems have an average score of 2.4 PP100 for volume brands and 4.0 PP100 for premium brands, highlighting the advancement in technology.
Models per Segment
As expected from the overall score, Peugeot has performed well within the top three models per segment rankings. While the Peugeot 108 fell into third position in the city car category, the Peugeot 208 won the small car category followed by the Hyundai i20 and Ford Fiesta. The Peugeot SUV’s also featured strongly with the Peugeot 2008 falling in second place in the small SUV category and the Peugeot 3008 fell behind the Volkswagen Tiguan in the Compact SUV category.