For the first time ever, Renault has topped the Driver Power dealer chart on the back of a fantastic set of scores. The UK’s biggest car satisfaction survey polled more than 38,000 Brits about their dealer experience, with Renault climbing 12 spots from last year, no doubt helped by a line-up of fresh new cars, such as the Megane (pictured).
Driver Power is the largest car satisfaction survey undertaken in the UK, giving the very best knowledge and insight into the market place. Dealers were polled in seven separate categories, including how helpful staff were, how clean the showroom appeared and the standard of work. In total more than 38,000 people took part in the survey evaluating 31 makes.
Paul Flanagan, Renault UK’s managing director, said: “These outstanding results for Renault in the 2016 Auto Express Driver Power survey demonstrate the quality and reliability of our vehicles, the efforts that the Renault dealer network has put into delivering exceptional customer service and reaffirm our commitment to customer experience throughout the entire ownership cycle of all of our cars.
“We are delighted that our own customers have rated Renault best of all manufacturers. With the focus of our new Total Customer Experience team, we will aim to innovate and improve our levels of customer satisfaction even further in the years ahead.”
Brian Walters, of Driver Power, added: “Renault improved in all six of the Driver Power after sales scoring attributes, most notably in keeping its customers informed on progress and cost of work, and the technical knowledge of its workshop employees. Renault now leads the industry with respect to the helpfulness and attitude of its dealership personnel. In fact, Renault is among the top three brands in all six of the Driver Power dealer attributes.”