Vauxhall has been investigating Zafira B models following reports of fires in the area of the heating and ventilation system, and has taken this issue very seriously.
In order to provide Vauxhall customers with the latest status on the investigations and news, Vauxhall will write to all affected Zafira owners. Rory Harvey, Vauxhall Chairman and Managing Director, has recorded a short video to explain (see links below).
Harvey describes the action Vauxhall has already undertaken and explains the customer action which will include an inspection of the vehicle’s heating and ventilation system and the replacement of suspect parts, returning the vehicle to a safe operating condition. You can find further information on Zafira fires and clear advice on how to identify the cars affected at: http://www.vauxhall.co.uk/zafiracustomeradvice.html
You can also email firstname.lastname@example.org for further information or call the Customer Assistance Centre on 0800 026 0034.
To view the video immediately click here: https://youtu.be/94p8dlprqi8
To download the video click here: http://media.vauxhall.co.uk/media/gb/en/vauxhall/videos.html