Could customer scheme improve trust in used cars?

Have you been ripped off by a used car salesman?

According to the Office of Fair Trading, the average amount a car buyer has to spend to fix faults on a used car in the UK is £425 – a hefty amount considering British Car Auctions (BCA) puts the average used car value at around £5,800.

This, along with a decline in customer trust in garages across the UK, has led to the possibility of customers being given the change to create a government-backed ‘code of practise’ for all garages to follow in future.

The scheme comes via Motor Codes, the body behind creating a code of conduct for garages and a sign of quality in the industry. Now it plans to open up this code to allow customers the chance to say what garages should be doing to ensure the £425 average fault is reduced.

Chris Mason, managing director at Motor Codes explained: "With the used car code, they’ll (customers) be able to choose with confidence where to spend their hard-earned cash when it comes to replacing their car.”

It’s a fine idea, and should take steps to help bridge the gap between customer and garage. However, here at Perrys we already supply a trustworthy, professional service at all of our official franchised dealerships.

This is evident more than ever in recent months and none more so than in the Milton Keynes dealership.

Perrys sells both Citroen and Peugeot cars at the dealership and earlier this year both car makers decided to award Perrys Milton Keynes with specialist training, equipment and facilities to correctly service and maintain the new Citroen C-Zero and Peugeot iOn electric cars.

With a limited number of UK dealerships chosen, the Perrys in Milton Keynes can now become one of the few dealerships to confidently put itself forward as an expert in electric car sales and maintenance.

However, it isn’t just electric cars Perrys dealerships are delivering results with. The Milton Keynes dealership recently took delivery of one of only 40 Peugeot RCZ Asphalt limited editions because of its success in selling and servicing the standard RCZ over the past 12 months.

While the customer-based code of conduct is a huge boost to the industry, sometimes it is simply a matter of using a trusted dealership in the first place.