Shocks in best car satisfaction table

A customer satisfaction survey by JD Power and What Car? asked 17,000 drivers to rate current models on performance, practicality, design, reliability and dealer service to find the best manufacturer and model currently on sale.

In a list dominated by luxury car makers, there was resounding success for manufacturers such as Land Rover, Jaguar and Mazda, who all finished above the industry average of 78.9 per cent customer satisfaction.

Lexus finished top for the tenth year in a row, but Jaguar closed the gap after becoming one of the most improved brands in the survey.

The new Jaguar XF was well above the average with a score of 83.9 per cent, as was the X-Type with 81 per cent.

Less premium manufacturers also impressed drivers. South Korean manufacturer Kia continued its growth in the European market with a satisfaction rating of 83.8 per cent for the c_eed – the highest of any lower medium car.

Citroen’s large MPV, the Grand C4 Picasso received a rating of 80.9 per cent and its smaller five-seat sibling, the C4 Picasso followed closely with a score of 80.5 per cent.

Fiat (Panda, 500), Mazda (MX-5, 6) and Ford (Mondeo) also featured amongst the top models in the extensive survey of UK car owners with an average of two years of ownership.

The study found buyers who were highly satisfied with the service from the dealer and quality and performance of their car were four times more likely to return to the same dealer for their next car.